News News
News 新闻详情

The customer order FAQ summary

Date: 2017-06-29
Browse the number: 13

Q1. Can I have a sample order for led light panel?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

 

Q2. What about the lead time?

A: Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than 500pcs

 

Q3. Do you have any MOQ limit for led light order?

A: Low MOQ, 10pcs for sample checking is available

 

Q4. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

 

Q5. How to proceed an order for led light panel?

A: Firstly let us know your requirements or application.
    Secondly, We quote according to your requirements or our suggestions.
    If you need the samples, we will charge for the sample cost.But the sample cost can be refundable after bulk order confirmation,  meanwhile, the bulk order is not less than MOQ.

 

Q6. Is it OK to print my logo on led light product?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

 

Q7: Do you offer the guarantee for the products?

A: Yes, we offer 2 years warranty to our products.

 

Q8: How to deal with the faulty?

A: Firstly, Our products are produced in the strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new light panel with the new order for a small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including recall according to the real situation.

 

 

 

 

 

 

 

Close the window】【Print
Copyright ©2005 - 2013 COSUN Technology (Shenzhen) CO.,Ltd . 
犀牛云提供云计算服务
Addr:No.2 workshop,No,7 Fuping Middle Road, Longgang District, Shenzhen, China
Tel: 86 0755 2835 1026 / (86) 13925201381 / (86)13410272315
Fax: 86 755 28351016-8002
邮编:330520
  • Your Name:
  • *
  • Company Name:
  • *
  • Address:
  • *
  • Telephone:
  • *
  • Fax:
  • *
  • E-mail:
  • *
  • Post Code:
  • *
  • Consulting Theme:
  • *
  • Description:
  • *
在线留言 FEEDBOOK
Our attention Our attention
  • Mobile phone website
  • The official micro-blog